HOLIDAY 2016 LIMITED HOURS FROM
DECEMBER 19 2016 - JAN 2, 2017
PLEASE TEXT US AT 530-988-8783
if you need your order thru these days. Thank you!
we can not guarentee delivery during these days.
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RETURNS
Returns will not be accepted without the above PDF file filled out and inserted in the return. We are a smaller company and need the information to ensure we process your return asap.
Thank you so much for your business. :
All orders are subject to a 15% restocking fee...
INTERNATIONAL ORDERS OVER 20 POUNDS or $300.00 are not RETURNABLE! The time, cost of packaging and paperwork involved with these large orders we can not be responsible for if the package does not arrive in time. You must make sure you order with plenty of time and write your need by date in notes.
Jilly Bean Kids will accept returns on unopened items only. We do NOT accept returns for any candy, lollipops, cupcake cups, personalized items, bulk, special order items (i.e. carnival,candy, (made to order props) special color lanterns, or bulk lanterns, close out items, apparel (hats) or paper straws. We do NOT accept back individual items purchased from a package, to receive a credit please return the entire package set as it was ordered.
We process your orders quickly and assume when an order is placed it is our job to get you these items....cancellations will have to be treated as a refund (may include shipping fees and restocking fees) especially if they are drop shipped with one of our suppliers, custom or personalized orders or large bulk item orders.
SPECIAL ORDERS OR LARGE BULK ORDERS are not able to be cancelled as we are linked to our suppliers and these are processed asap.
We process refunds within 1-2 billing cycles...
Rude, unkind and demanding emails regarding your return adds 1 working day to your refund...just kidding, but please remember I am a smaller company
and kindness/patience is so appreciated.
- We will credit your account back for the full purchase amount of the product ordered.
- We do not credit back any shipping fees.
- If we paid more for shipping your order these are the fees that will be a part of your refund
- If the order arrives after your event, we will refund you when we receive the items back.
- We have a 15% restocking fee for returned/refused orders.
- If the error was ours, we will take care of you!
**We have been so short staffed and we are working on fixing the problem. If the error was ours and you would like to return asap...please include the return form and write info about the return, when we refund your account we will refund your shipping as well.
For any questions or concerns on returns or exchanges, please email us at info@jillybeankids.com
Please Send Returns to:
Jilly Bean Kids
20200 College View Drive
Redding, CA 96003
Thank you so much
Jen and Jilly Bean Kids
Customer Service
Contact Information
We are in the office
M-F from 8:00-2:45
California time if you need to reach us
please email us at
info@jillybeankids.com
or
jillybeankids@me.com
I check my email constantly throughout the day...
this is the best way to contact me...
please be patient...I WILL get back with you.
You may also leave us a voicemail at
CALL OR TEXT
1-530-988-8783
We check voicemail daily and will call you back
Please leave a detailed message including Name order was placed under.
This is not a customer service direct line please leave a voice mail and I will get back to you.
The best form of communication is email...
jillybeankids@me.com
We check email all days of the week except Sunday
at
info@jillybeankids.com.
Remember to check spam email box!
